Refund policy

We totally understand that sometimes a piece might not be the perfect fit and that’s okay! You have 14 days after receiving your order to request a return.

To be eligible, your item must be in its original condition: unworn, unwashed, and with all tags still attached. 

To start a return, please contact us at ebony@glissthelabel.com.au.

We will provide you with the return instructions and details on where to send your item. Please note, return shipping costs are the responsibility of the customer. We recommend using a trackable postage method to ensure your parcel arrives safely back to us.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if you receive a faulty, damaged, or incorrect item. We’ll review the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you’d like to exchange an item, the quickest way is to return your original purchase and make a separate purchase for the new item.

We want you to absolutely love every Gliss piece you own. If you ever need help with sizing or styling before purchasing, don’t hesitate to reach out. We’re always here to help you find your perfect fit.